1. How long does it
take to set up my account?
Your account will be set up on the same day you sign
up. Usually within a couple of hours, you will
receive the welcome email.
2. How do I add
additional domains under the same account?
That is easy. With our web-based control panel (Cpanel),
you can easily add an additional domain under the
same account. Click
here for more detail instructions.
3. How do I upload files to my account?
We recommend using a standalone FTP program. Use your
domain as the Hostname along with your login user
name and password. Make sure you upload your web
pages to the web directory "/www" or
"/public_html" (they are same). CGI
scripts need to upload in a sub-directory
"/www/cgi-bin". Perl scripts need to
upload in ASCII mode. Image files need to upload in
Binary mode.
4. What if I need more disk space and
bandwidth?
In general, you will need to upgrade your hosting
plan. If you only need more bandwidth, you can pay
for the extra bandwidth (rate may vary based on your
plan).
5. Why can I receive emails, but can not send
emails?
There are two possible reasons for this:
(a) Authentication Failed.
You will need to authenticate before you can relay
mail. This means you will need to use POP before
SMTP (where you simply check your mail before
sending). You may try to check your email prior to
sending out email. If you are not using SMTP-Auth,
you must have checked your email within the 15
minutes prior to sending email so that the server
can authenticate you as a valid user.
(b) ISP is Blocking Port 25.
If your ISP is blocking port 25, you may not be
able to send email using your own domain SMTP. Some
ISP's do this so that you are forced to use their
email servers when sending email, and as an
attempt to prevent Spam. Some ISPs that have been
known to block port 25 are MindSpring, Earthlink,
and AT&T.
6. For reseller accounts, how do we add
domains for our customers?
That is easy too. With our web-based WebHosting
Manager (WHM), you can easily add a domain for your
customer. You can limit the space, bandwidth, the
number of POP email accounts, MySQL databases,
Mailing lists for each account. You can suspend or
cancel an account. Click
here for more detail instructions.
7. How to forward a website to another
website (Uncloaked URL)?
Create an index.html
file with the following HTML code:
<html><head>
<meta http-equiv="Refresh" content="1;
url=http://yahoo.com">
<title>Web page redirect</title>
</head><body>
</body></html>
8. I want to forward my website to
another site but want to keep my domain or URL on the web
browser's address bar (Cloaked URL), how do I do it?
Create an index.html
file with the following HTML code:
<html>
<head><title>Redirect with a
frame</title></head>
<frameset rows="100%,*" frameborder="0"
border="0" framespacing="0"
marginwidth="0" marginheight="0">
<frame name="mainpage" src="http://yahoo.com"
marginwidth="0" marginheight="0"
frameborder="no" framespacing="0"
border="0">
<noframes>
<body></body>
</noframes>
</frameset>
</html>
9. What if I have additional questions?
If you have any other questions, please contact
us at any time. |
